Service Policy

Welcome to our Gift Certificate website. We strive to provide a seamless and enjoyable experience for all our customers. This Service Policy outlines the terms and conditions associated with our gift certificates, ensuring clarity and transparency in every transaction.

Purchase and Redemption

Gift certificates can be purchased directly from our website. Once a purchase is completed, an email confirmation will be sent to the designated recipient. Recipients can redeem their gift certificates at participating merchants. It is important to note that gift certificates cannot be exchanged for cash unless required by law.

Expiration and Fees

All gift certificates have an expiration date, which will be clearly indicated on the certificate itself. We do not charge any maintenance fees or hidden costs. Recipients are encouraged to redeem their gift certificates before the expiration date to ensure full value.

Lost or Stolen Certificates

In the unfortunate event that a gift certificate is lost or stolen, please contact us immediately at contact@giftcertificatedoc.com. We will verify the purchase and, if possible, issue a replacement. Proof of purchase is required for this process.

Customer Support

Our customer support team is available to assist with any inquiries or issues related to gift certificates. For prompt assistance, please reach out via email at contact@giftcertificatedoc.com. We aim to respond to all inquiries within 24 hours.

Changes to the Service Policy

We reserve the right to modify this Service Policy at any time. Any changes will be reflected on our website. Continued use of our services after any modifications signifies acceptance of the updated policy.